Corona Virus Information Hub

Given the current situation regarding Coronavirus we would like to update you on the steps we are taking at Redcar & Cleveland Mind to keep the public safe, and to inform you how this is affecting our services. Our priority is the health and wellbeing of our community and we understand this is an anxious time for many people.

We are committed to following official guidance from the government, ensuring all our policies and procedures reflect the best information and advice and we protect the health and wellbeing of everyone who uses our services.

We are not currently offering face to face appointments.  We are offering telephone appointments instead to all our clients, new and existing. This is to ensure the health and wellbeing of us all.  Please call us between 9-5.30, Mon-Fri to make an appointment.


Crisis/Urgent Support Telephone Numbers ‘Out of Hours’

Anyone experiencing a mental health crisis ‘out of hours’ (children, young people, working aged adults and older people):

Call Crisis Services on 0800 0516 171 (24 hours a day, seven days a week)


Other urgent support ‘out of hours’ you can also contact (24 hours a day, seven days a week):

Adult & Children’s Services (R&CBC) Tel: 01642  524552                        

Housing/Homelessness Services (Beyond Housing) Tel: 0345 065 5656                 

NHS Direct Tel: 111

Samaritans Tel: 116 123   

Residents of Redcar & Cleveland can go directly to the Crisis Assessment Suite (Roseberry Park, Marton Road, Middlesbrough, TS4 3AF)

If you are known to mental health services and need urgent mental health support you can contact your care co-ordinator at Foxrush House on 01642 838333

Events are moving very quickly and so we will continue to monitor the situation closely, reviewing developments and the latest government advice to consider how this affects our services.

We have made the decision to close our Something in Mind cafe to minimise the risk to the public and our staff and volunteers.

We thank you for your support in keeping one another safe at this difficult time.

Emotional Wellbeing Help & Support: 

Children & Young People’s Services and Resources    We now have a dedicated page highlighting our own Children & Young Peoples Services and the additional support available from external agencies.

Ideas for Staying Healthy, Mind and Body

Wellbeing Resources: We have put together some useful mental health and wellbeing resources from third parties for people who would like to improve their own mental health during this period.

This might feel difficult or stressful. But there are lots of things you can try that could help your wellbeing. This information is to help you cope if:

  • you’re feeling anxious or worried about coronavirus
  • you’re asked to stay at home or avoid public places, for example if your employer asks you to work from home
  • you have to self-isolate.

Click on this link for more detailed information:

Coronavirus Anxiety Workbook  A 28 page (pdf) tool to help you build resilience during difficult times.

Guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID-19) from the UK Government.

Mental Wellbeing and keeping safe during the coronavirus outbreak: sources of advice and support 

There is no doubt that we are currently living through a hugely difficult time, so it’s important that we take some time to reflect on how we are all feeling. It is completely normal to feel stressed and anxious in challenging times such as this and to feel this way does not mean we are failing. An A5 advice booklet has been produced by Cumbria-based charity Every Life Matters and is in the process of being printed and distributed across the North East and North Cumbria. You can access it online see link below

The NHS has launched a mental health hotline to offer support to health workers after experts warned doctors and nurses on the frontline of the UK’s coronavirus epidemic could develop post-traumatic stress disorder.  The NHS phone line will be open between 7am and 11pm every day, with a text service which will run 24/7.  The phone number is 0300 131 7000, or staff can text “FRONTLINE” to 85258.  Hundreds of thousands of workers who may need help will be able to call or text a free number staffed by more than 1,500 trained volunteers.

Information you may find useful – see links below:


Mental Health, Housing and Financial Guide for Veterans: 

It is not uncommon for veterans to be struggling mentally and financially after they leave the forces.  For further information about housing and financial support available for veterans. You can access the guide online see link below

Five National Health Screening Programmes and the Wellbeing MagazineBeautiful Inside and Out”  can be accessed online, see link below:


Practical Help & Support: 

HM Government has now launched the NHS Test and Trace service to help reduce the spread of coronavirus and save lives.
To help support these key messages, there are now a range of materials available on the Campaign Resource Centre.

If you want more information about benefits available during this period, please click on Turn2Us

If you need support from your local Redcar Citizens Advice Bureau visit their facebook page for opening times and contact details.

Changes to Redcar & Cleveland Council services can be found here.

Covid-19 Business Support Information  can be found here at the councils website.

The Council has set up a phone line and email address offering help and support for vulnerable people and those in need. Anyone who needs non-medical help should call 01642 774774 or email

The council have also set up a Facebook group where residents, community groups, charities and businesses can let everyone know about the help and support they are offering. You can find the group on Facebook, here.  There website is at:

If you need information regarding local Food Deliveries please click on this link.

Samaritans Self-Help is a web application that you can use online in your browser or install on a computer or smartphone. It’s not monitored by our volunteers, and we can’t see what you write in it. Any feedback you leave on it via the sidebar will also remain anonymous.


Community Groups:

There are already a number of groups already set up. We will update the list below as we are made aware of groups and other single points of information that provide advice and support in the borough:

Redcar and Cleveland Coronavirus Support Group:  and for support in REDCAR please call 07828 269321 for help with food and essential supplies shopping, collecting prescriptions and friendly chats if you are lonely.

Saltburn Coronavirus Response:
Tel: 01287 658133.   A page for community members to help and support each other with, such as: collecting shopping; provide help and support; getting involved in activities and supporting each other.

Guisborough Community Support (Coronavirus):

Marske & New Marske COVID-19 Defence Group

Teesside Community Action Group (COVID-19 Support)

Lazenby Village Support Group:  Lazenby village residents support group

Red Cross: (Trained to deal with crises, you can sign up as a volunteer)

Coronavirus (COVID-19) Resource Centre: Public Health England Coronavirus Resources for Organisations 

Never More Needed 
In the face of coronavirus, charities are #NeverMoreNeeded – for the essential support they provide in crisis and beyond, and how they shape our society for the better.  SCC has in partnership with a number of other national agencies come together to create the Never More Needed campaign. SCC has been working closely with colleagues on the website for the campaign.

The website contains all the latest research into what the impact of COVID is on our sector, as well as lots of useful campaign tools and templates for use within your organisation to campaign for more funding and support.  Click here to download the Never More Needed Campaign Pack