Corona Virus Information Hub

Given the current situation regarding Coronavirus we would like to update you on the steps we are taking at Redcar & Cleveland Mind to keep the public safe, and to inform you how this is affecting our services. Our priority is the health and wellbeing of our community and we understand this is an anxious time for many people.

We are committed to following official guidance from the government, ensuring all our policies and procedures reflect the best information and advice and we protect the health and wellbeing of everyone who uses our services.

We are not currently offering face to face appointments.  We are offering telephone appointments instead to all our clients, new and existing. This is to ensure the health and wellbeing of us all.  Please call us between 9-5.30, Mon-Fri to make an appointment.


If you need urgent support ‘out of hours’ you can contact:

Adult & Children’s Services (R&CBC) Tel: 01642  524552                        

Samaritans Tel: 116 123  

Housing/Homelessness Services (R&CBC) Tel: 0345 065 5656                       

NHS Direct Tel: 111


If you feel you or someone else under the age of 18 is at risk of immediate or significant harm to themselves or others you can contact:

CAMHS Crisis Team (NHS’s Child and Adolescent Mental Health Services)  Tel: 0300 013 2000 (option 6)

Events are moving very quickly and so we will continue to monitor the situation closely, reviewing developments and the latest government advice to consider how this affects our services.

We have made the decision to close our Something in Mind cafe to minimise the risk to the public and our staff and volunteers.

We thank you for your support in keeping one another safe at this difficult time.

Additional Help & Support: 

If you want more information about benefits available during this period, please click on Turn2Us

Changes to council services can be found here.

Guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID-19)

The Council has set up a phone line and email address offering help and support for vulnerable people and those in need. Anyone who needs non-medical help should call 01642 774774 or email

If you need information on Food Deliveries please click on this link.

Groups already set up

There are already a number of groups already set up. We will update the list below as we are made aware of groups and other single points of information that provide advice and support in the borough:

Saltburn Coronavirus Response:
Tel: 01287 658133.   A page for community members to help and support each other with, such as: collecting shopping; provide help and support; getting involved in activities and supporting each other.

Guisborough Community Support (Coronavirus):

Marske & New Marske COVID-19 Defence Group

Teesside Community Action Group (COVID-19 Support)

Lazenby Village Support Group:  Lazenby village residents support group

Red Cross: (Trained to deal with crises, can sign up as a volunteer).

Coronavirus and your wellbeing – for young people.  Information for young people who are worried about coronavirus and want to know how to cope with changes to their lives from national Mind.

The Doorways Project: details of a local support service for 13 – 25 year olds.

The Link CiC, Mental Health Service for Children, Young People and Families:

During these difficult times we are aware that many children, young people and families may be anxious, struggling to cope with the daily changes or just need someone to talk to.  We have therefore, set up a daily duty telephone line which will be manned by one of our therapeutic practitioners between 2pm and 4pm everyday. If you would like to access this support then please call 01642 505580 and select option 3 during these times and you will be transferred straight through. You do not need to be accessing The Link, or be waiting to access, to utilise this telephone line, if you need information, advice or support then please give us a call and we will do what we can to help.

Ideas for Staying Healthy, Mind and Body

Wellbeing Resources: We have put together some useful mental health and wellbeing resources from third parties for people who would like to improve their own mental health during this period.

Coronavirus and your wellbeing:  You might be worried about coronavirus and how it could affect your life. This may include being asked to stay at home or avoid other people.

This might feel difficult or stressful. But there are lots of things you can try that could help your wellbeing. This information is to help you cope if:

  • you’re feeling anxious or worried about coronavirus
  • you’re asked to stay at home or avoid public places, for example if your employer asks you to work from home
  • you have to self-isolate.

Click on this link for more detailed information:

Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard.  Whether you’re feeling good right now, or really low, it’s a safe place to share experiences and listen to others. Elefriends is moderated daily by the Ele handler team from 10am to midnight.